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Area Code List

IMEI List

Beneficiary Information

SSN is required
Month is required
Day is required
Year is required
1 digits of SSN is required

Tribal ID Number

Tribal Id Number cannot be blank
Please select the type of identification you would like to use verify their identity.

Driver's License

Driving License Number cannot be blank

Military ID

Military ID Number cannot be blank

Passport

Passport Number field cannot be blank

Taxpayer Identification Number(ITIN)

ITIN Number cannot be blank

Government ID

Government ID Number cannot be blank

Available Carrier List

Tribal status

Income Based Eligibility

if your income is at or below % of the federal poverty guidelines, as shown below, you can qualify for lifeline.

how many people in your household?

Income Frequency

Enter the amount mentioned in your income document

Person Household Annual Income

TPIV MESSAGE

MESSAGE

We did not find your application with national verifier. Please proceed with application Id.

Application ID:

OR

Please click on the button below to confirm your eligibility in National Verifier.

After you have completed National Verifier enrollment please click on proceed to complete your application.

Note That The National Verifier May Take 48 Hours to Confirm Your Eligibility. If You Just Registered and Your Application Does Not Get Approved, Try Again in 48 Hours.

UPLOAD PROOF



You're almost done,

Good news! You're approved by IM Telecom! But your application is still pending at National Verifier. Click on "Complete National Verifier" button below to visit and update your information in National Verifier Database.

1. Apply to IM Telecom

Congrats! You're pre-approved by IM Telecom.

2. Complete National Verifier

3. Claim Device & Service

Log in to your IM Telecom account to claim your device and services.

Application summary

Below is your application info, click on edit, if any changes required!

  • Name:
  • DOB:
  • SSN:
  • Address:

What proof can be used?

Submit any of the following proof document types to show your eligibility:

  • Government Programs Proof
  • Income Proof
  • Food Stamp Benefit Card
  • Medicaid ID Card
  • Benefit Check Stub from the Supplemental Security Administration
  • Supplemental Security Statement of Benefits
  • Qualified Program Award Letter
  • Public Housing Assistance Lease Agreement
  • Section 8 Voucher
  • Veterans Pension Grant Letter
  • Veterans Pension COLA Adjustment Letter
  • Survivors Pension benefit Summary Letter
  • Paycheck Stub
  • Income Statement From Employer or W2
  • Prior Year's State or Federal Tax Return
  • Retirement or Pension Statement of Benefits
  • Social Security Statement of Benefits
  • Unemployment or Workers' Comp Statement of Benefits
  • Veterans Administration (VA) Statement of Benefits
  • Child Support Award
  • Divorce Decree
  • Federal or Tribal notice letter of participation in General Assistance
  • Tribal Tax Return

Acceptable Proof of Identity

Not sure what ID you can submit?

The following is a list of acceptable proof of identification:

  • Driver's License
  • Birth Certificate
  • US Government ID with DOB/SSN
  • US Passport
  • Certificate of Naturalization
  • Certificate of US Citizenship
  • Military ID
  • Military Discharge
  • Permanent Resident / Alien Card
  • SSA-1099
  • Statement of Benefits with DOB / SSN
  • Tax Return or Tribal tax return
  • Unemployment / Workers' Compensation Statement with DOB /SSN
  • Weapons Permit with DOB / SSN
  • W-2

Upload a single Proof of Address document. Ensure the document is legible, unaltered, and shows all four corners:

  • Government-Issued IDs
  • U.S. Government, Military, State, or Tribal ID
  • State-Issued Driver’s License
  • Voter’s Registration Card

Supplemental Documents (if address on ID is outdated):

  • Signed Lease or Rental Agreement
  • Recent Tax Documents (Property Tax, W-2)
  • Pay Stub or Employment Verification Letter
  • Change of Address Confirmation
  • School Enrollment Papers
  • Vehicle Registration
  • Utility Bill (Electric, Phone, Water)

Acceptable Proof of Address

Not sure what ID you can submit?

The following is a list of acceptable proof of address:

  • Utility bill
  • Mortgage or lease statement
  • Most recent W-2 or tax return
  • Driver’s license or other valid government, state, or Tribal ID

Upload a single Proof of Address document. Ensure the document is legible, unaltered, and shows all four corners:

  • Government-Issued IDs
  • U.S. Government, Military, State, or Tribal ID
  • State-Issued Driver’s License
  • Voter’s Registration Card

Supplemental Documents (if address on ID is outdated):

  • Signed Lease or Rental Agreement
  • Recent Tax Documents (Property Tax, W-2)
  • Pay Stub or Employment Verification Letter
  • Change of Address Confirmation
  • School Enrollment Papers
  • Vehicle Registration
  • Utility Bill (Electric, Phone, Water)

Acceptable Proof of TPIV Fail

Not sure what TPIV proof you can submit?

The following is a list of acceptable proof of TPIV Fail:

  • Unexpired driver's license
  • Birth certificate
  • Certificate of naturalization
  • Permanent Resident Card or Permanent Resident Alien Card
  • Unexpired weapons permit
  • Unexpired passport
  • Statement of benefits from a Lifeline qualifying program with DOB
  • W2 Form
  • Prior years State, Federal, or Tribal Tax Return
  • Social Security Card
  • Social Security Benefit Statement
  • Unexpired U.S. government, military, state or Tribal ID with DOB and SSN/Tribal ID
  • Military discharge forms with DOB and SSN/Tribal ID
  • Government assistance document with DOB and SSN/Tribal ID
  • Unemployment/Workers compensation benefit statement with DOB and SSN/Tribal ID

Acceptable Proof of Vacant Address

Not sure what Vacant proof you can submit?

The following is a list of acceptable proof of Vacant Address:

  • A recent utility bill (from within the last 3 months)
  • A recent government issued ID (from within the last 1 year)
  • A lease or rental agreement (from within the last year)
  • The proof of participation award letter, government issued proof document or other document from the agency that oversees the government support program in which you participate and which includes your address (from within the last 1 year)

We Didn't find a verified address for your entry

Message:

Please select Address One from verified address below or reselect your entry

Please select Address Two from verified address below or reselect your entry

Your Entry Edit
Please select valid addresses

We are redirecting you to National verifier to verify your details. Stay on this page to complete your enrollment process.

Update Schedule

Please check at least one radio button.
Address1 is required
Address2 is required
Zipcode is required
City is required
State is required
First Name is required
Last Name is required
Date is required
Hour is required
Minute is required
AM/PM is required
Hour is required
Minute is required
AM/PM is required
Consent is required
Consent is required
Please check at least one radio button.

Sorry, your account has been blocked due to suspected activities. To unblock your account, please complete the required screening process.

Upload Proof

Proof type is required
Choose File Photo / Upload
Proof is required

Your account has been selected for a routine quality and security review. To complete this order, please provide the required selfie and location photo.

National Verifier Status
Error
We were unable to confirm the address provided with the United States Postal Service. This is a requirement for this order. If you wish to Modify the address given, please click Modify. If the address is correct as entered we cannot complete your order, so please click on Cancel Order.
Address Suggestion
We found a match for your address. Would you like to use the suggested version?
Eligibility Error
You are not qualified in National Verifier. Would you like to continue without NV Application ID?
Service Transfer Exception

You can transfer your ACP services to IM Telecom by selecting any one of the options mentioned below.

If none of the options mentioned below are applicable to you, you can transfer your services to IM Telecom on .

  • You believe that an internet company transferred your ACP benefit without providing you with the required disclosures and/or obtaining your consent to transfer your ACP benefit
  • Your household’s internet company stopped operating or failed to provide internet service
  • You moved to a location outside of your current internet company’s service area
Public Housing Options

  • Housing Choice Voucher Program
  • Project-based rental assistance
  • Public housing
  • Affordable Housing Programs for American Indians
BQP Subscriber Duplicate

The subscriber or benefit qualifying person in this transaction is a duplicate of another subscriber or benefit qualifying person in the ACP. If you wish to update qualifying beneficiary, please click Update BQP. If the beneficiary information is correct, we cannot complete your order, so please click on Cancel Order.

Agent Confirmation

Do you want to assign the order to yourself, or you want to keep this with the original agent?

Device Warning

Customer is NOT eligible for a discounted tablet. DO NOT HAND OVER or MODIFY THE TABLET. Do you have a SIM-Kit or Cell Phone Inventory and wish to continue?

Duplicate ACP Order Confirmation

ACP account already exists in our system, Do you want to proceed with Lifeline only or want to cancel?

Duplicate Lifeline Order Confirmation

You're processing a separate combo order, but your Lifeline order already exists in the system. Now, you can only proceed with the ACP order or want to cancel?

Error Occurred from NLAD

Sorry, this customer is not eligible for a subsidized tablet. Would you like to:

SIM Swap Request
SIM is required
Reason is required
Reason is required
Please select a device association option

Email Confirmation
Enter a valid email address.
Phone Number Confirmation
Enter a valid phone number.
Confirmation

Please instruct customer to visit www.infinitimobile.com to view and enroll in Lifeline only plans.

ACP Order Confirmation

You're processing a combo order, but your ACP order services are not available on this zipcode. Now, you can only proceed with the Lifeline order or want to cancel?

Medi-Cal Subscriber ID
Medical Subscriber ID is required Please enter the correct 14-digit Medical ID.
⚠ Validation Error

Email address matches an active subscriber. Do you want to continue with same Email ID?

⚠ Landline Contact Number Alert

The phone number entered appears to be a landline. You may proceed, but providing a mobile number is preferred for faster communication and verification.

⚠ NSLP Eligibility Document Validation Rules for BQP Applications:

➤ Reject letters addressed to "Dear Parent or Guardian."
➤ Accept if only the parent’s name is shown and it matches the applicant in case of standard applications.
➤ Accept if only the child’s name is shown and it matches the BQP in case of BQP applications.
➤ Accept letters if both parent and child names are shown.
➤ For standard apps: parent’s name must match the applicant.

Enter OTP:

Enter the 4-digit OTP sent to the customer's alternate phone number. The OTP is valid for 2 minutes.

CPUC Fail Alert

We are currently unable to process your order through the California (CPUC). Would you like to proceed with NLAD verification only?